Delivery Information

The Adventist Book Centre only delivers to addresses within the North Island of New Zealand unless by special arrangement. 

Free delivery is offered to any non–rural address in the North Island on all purchases of $80 or more. A delivery charge of $6.99 is incurred for any order up to $80 delivered to any non-rural address in the North Island. A surcharge of $4.50 for any North Island Rural Delivery will apply.

We use Castle Parcel courier services - please note no signature is required for delivery.  Deliveries are made during standard weekday business hours. Delivery to PO Box addresses will be sent by NZ Post standard mail. 

 

South Island Addresses

The Adventist Book Centre regrets that it does not ship to South Island addresses except by arrangement. Please contact New Millennium Books (Christchurch) - 03 359 1310 or http://www.newmillenniumbooks.co.nz - with your requirements.

 

Delivery Instructions

If you wish to request a particular location at your delivery address for the parcel to be left please enter a brief note in the delivery instructions field.  Castle Parcel are unable to guarantee full compliance with these instructions, but where possible will endeavour to fulfil your request. Unfortunately, requests to deliver at a certain day or time cannot be accommodated.

 

Stock Status

We pride ourselves on our great range, however many of our items are sourced internationally and require a special order. 

Items in-store will be dispatched on the next working day and will take 1-3 days to arrive. Items not in-store will be placed on back-order after communication with the customer as to an expected delivery time.

 

In store only

We have many more items in-store than we have on our website. Sorry these products can’t be ordered online for the time being, but you can call us toll free on 0800 50 22 22 to enquire about an item.

 

Addressing Your Order

We do not use a signature-required service for orders. If you want your order delivered to a business address please ensure you put the business name into the first line of the address so the courier driver can find you! Delivery to PO Box or Private Bag addresses is also no problem. If you live in an apartment block please include the Apartment name in your address details.

For rural delivery addresses please put your RD number into the Address field. We use address verification to ensure consistent addressing that includes post codes. Not sure of the correct address or postcode for your delivery address? Check NZ Post’s Address Finder

 

Delivery Time Frames

We use Castle Parcel couriers to deliver all our parcels. 

Once an order is dispatched it gets delivered within three working days to addresses in the main metro areas. For smaller centres allow another working day for delivery. Rural Delivery (RD) addresses can take longer as Castle Parcel passes their parcels onto RD contractors who then make the delivery.

Click here to use Castle Parcel's track and trace service

 

Cancelling An Order

Please contact us as soon as you can if you want to cancel an order.

 

Problems with Your Order?

Should any damage be found after signing for the products due to the damage being concealed (i.e. not obvious due to packaging) you must notify the Adventist Book Centre within 24 hours of delivery. We can discuss replacement or refund options, and will have the courier driver collect the damaged item and return it to us. Contact us 

We work hard to ensure all orders are processed correctly, but sometimes a mistake may happen. Please let us know as soon as possible so we can put things right.  Contact us

 

Review our Returns and Exchange Policies